In keeping with the theme of contrasts, we later visited a modern call center called Teleperformance. This was very interesting to see as the outsource business has been given lots of attention in recent years. At this center, employees offer tech support as well as collection work. When dealing with upset customers, employees are taught to "take that frustration and view it as an opportunity." Words to live by, I guess.
After giving our second club presentation (about where we come from and how life is there) we said say good-bye to our new friends and moved on to another club back in Delhi. The room I'm now staying in belongs to the son of the club's president. Ironically, his son is living in the states (attending college at the University of Texas in Austin).
Yesterday we visited the National Rail Museum, while I spent most of today learning about the Hindustan Times and its affiliated newspapers and radio station. The Hindustan Times, which is printed in English and has a partnership with the Washington Post, is one of the largest newspapers in Delhi. There's also the Hindustan (printed in Hindi) and Mint (which is business focused and has a partnership with the Wall Street Journal).
I got to meet one-on-one with the senior editor of Mint and the resident editor of the Hindustan Times along with the company's head lawyer. All of these discussions were really interesting and informative. India's newspaper industry is not struggling the way it is in the U.S. Maybe that's because Internet access is not as common or the literacy rate is improving among such a large population or people just like holding the newspaper in their hands. Or maybe it's from all the advertising revenue brought in by the "Matrimonial" classified section?
Arraigned marriages and love marriages are a totally different topic. More on that one later, I must get ready for our nightly dinner party:)
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